Returns & Exchanges

VAPORESSO offers a 30-day return policy for all hardware products to ensure you are completely satisfied with the quality and performance of your device. Please note that for hygiene reasons, e-liquids, coils, and pods can only be returned if they remain in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the online portal or email with your order number and a brief explanation of the reason for the return.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all accessories, manuals, and cables are included to avoid a restocking fee.

• 3.
  Ship to Service Center

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.